At Value Bazaar, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
You may request a return if:
- You received a damaged product.
- You received the wrong item.
- The product has a manufacturing defect.
- The item is incomplete or missing parts.
- The product delivered is different from what you ordered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging and accessories.
- Be reported within 3 days of delivery.
2. Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged or defective:
- Personal care and hygiene products
- Beauty and cosmetic items
- Used or damaged products caused by the customer
- Products without original packaging
- Clearance or final sale items
3. How to Request a Return
To request a return, please contact our support team with:
- Your Order Number
- Full Name
- Reason for the return
- Photos or videos (if the item is damaged or incorrect)
Email: info@valuebazaar.store
Our team will review your request and provide further instructions.
4. Refund Process
Once your returned item has been received and inspected:
- If approved, your refund will be processed.
- Refunds may be issued through bank transfer or another suitable payment method.
- Processing time may take 5–10 business days, depending on verification and banking procedures.
5. Exchange Policy
If you receive a defective or incorrect product, we may offer:
- A replacement item (subject to availability), or
- A full refund, depending on the situation.
6. Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been shipped, it cannot be cancelled and will be subject to the return process outlined in this policy.
7. Cash on Delivery (COD) Orders
For Cash on Delivery orders:
- Please inspect the package externally before accepting it.
- If you notice visible damage, contact our support team immediately after receiving the parcel.
- Refund or replacement requests will be handled according to this policy after verification.
8. Shipping Charges
- Original shipping charges are generally non-refundable unless the error was caused by Value Bazaar.
- In cases of incorrect or defective products, return shipping costs may be covered by us after verification.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Value Bazaar
🌐 Website: https://valuebazaar.store
📧 Email: info@valuebazaar.store
We appreciate your trust and are committed to providing a fair and transparent shopping experience.